CricketX Privacy Policy — Your Data, Our Responsibility

1Introduction

CricketX is Bangladesh's trusted online betting and gaming platform. Our goal is to give you a safe, transparent, and enjoyable gaming experience — and protecting your personal data is central to that commitment.

This Privacy Policy clearly outlines what data CricketX collects, how it is used, how long it is retained, and when it may be shared with third parties. We believe transparency in data protection is the foundation of trust.

By creating an account or using the CricketX platform, you agree to all terms of this Privacy Policy. If you disagree with any term, please reach out to our support team.

2What Data Is Collected

CricketX collects different types of information at different stages. Below is a detailed breakdown of what data is collected and under what circumstances.

3Purpose of Data Collection

CricketX uses your data only for specific, legitimate purposes. We never collect unnecessary information or use it beyond its approved purpose.

• To complete account registration and identity verification (KYC).
• To process deposits, withdrawals, and financial transactions.
• To ensure the smooth operation of betting and gaming services.
• To comply with regulatory requirements for anti-money laundering and fraud prevention.
• To assist with customer support and issue resolution.
• To send personalized bonus and promotion offers (where consent has been given).
• To improve the security and performance of the platform.
• To promote responsible gaming and prevent addiction.

4Data Storage & Security

CricketX stores your data on secure servers. We use industry-standard technologies and practices to keep your information protected.

• All data is stored with 256-bit AES encryption.
• TLS 1.3 protocol is used during data transmission.
• Firewalls and intrusion detection systems are active on all servers.
• Regular security audits and penetration testing are conducted.
• Access to sensitive data is restricted to authorized personnel only.

How Long Is Your Data Retained? Data from active accounts may be retained for up to 5 years after account closure for legal compliance purposes, after which it is automatically deleted.

5Data Sharing with Third Parties

CricketX never sells your data. However, limited information may be shared with trusted partners in specific circumstances.

• Payment Provider: bKash, Nagad, Rocket — only the information necessary to process transactions.
• KYC verification services: Documents may be shared with third parties for identity verification purposes.
• Regulatory Authority: Under legal obligations, information may need to be disclosed to government or licensing authorities.
• Fraud prevention: Law enforcement authorities are assisted in cases of suspicious activity.
• Technology Services: Hosting, analytics — for platform operations only.

6Cookie Policy

CricketX uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

We use the following types of cookies:

• Essential — For login sessions and security. These cannot be disabled.
• Functionality — To remember language preferences and personal settings.
• Analytics — To understand site traffic and usage patterns.
• Marketing — To display relevant offers and advertisements. Inactive without consent.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

7Your Rights

As a CricketX user, you have important rights regarding your own personal data.

8Security Measures

CricketX maintains multiple layers of security to protect your data. We use the latest technology to prevent cyberattacks and data breaches.

• Two-Factor Authentication (2FA) is supported.
• Unusual login attempts are automatically detected and blocked.
• Access logs are maintained for all staff data access.
• Third-party security audits are conducted at least twice a year.
• In the event of a data breach, affected users will be notified within 72 hours.

9Children's Privacy

The CricketX platform is strictly for users aged 18 and above. We never knowingly collect data from minors or underage individuals.

• Age verification is mandatory at the point of registration.
• If we become aware that any minor's data has been collected, it will be deleted immediately.
• Age is confirmed through KYC verification where there is any doubt.

10Policy Changes

CricketX may update this Privacy Policy from time to time. Changes may be necessary due to regulatory updates, new services, or improvements in technology.

• You will be notified in advance by email if any significant changes are made to this policy.
• The date of any change will always be shown at the top of the page under the "Last Updated" section.
• Continued use of the site after changes have been made will be considered acceptance of the updated policy.
• An archived copy of previous versions is retained on our end.

11Contact

For any questions or concerns about this Privacy Policy, please contact our dedicated privacy team.